Frequently Asked Questions
Everything you need to know about bringing Treasures into your home.
How long will it take for my furniture to be delivered?
Standard delivery for in-stock items typically takes 7-14 business days. For larger furniture pieces requiring white-glove service, our team will contact you within 48 hours of purchase to schedule a delivery window that fits your schedule.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Home decor must be in original packaging, while furniture must be in like-new condition. Please note that custom-made or 'Final Sale' items are not eligible for return.
Are the materials used in your products sustainably sourced?
At Treasures, we prioritize quality and ethics. Many of our wooden pieces are crafted from FSC-certified timber, and our textiles often feature organic cotton or recycled blends. Check the 'Specifications' tab on any product page for specific material details.
Do you offer assembly services for large items?
Yes, we offer a White Glove Delivery & Assembly service for an additional fee. This includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large freight shipments, the carrier will call you directly to coordinate the final delivery stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home treasures in monthly installments.